JKSSB Receptionist (Hospitality, Front Office Operations & Hotel Administration) Syllabus & Exam Pattern

Official 120-mark written examination syllabus for Receptionist covering Front Office Operations, Hospitality Management & Tourism (Etymology of Tour Tornus, Hotel Departments Revenue Centers vs Cost Centers, Chief Engineer Plant Maintenance, Uniformed Services Bellboy Luggage Handling, Guest Cycle Stages Pre-arrival/Arrival/Occupancy/Departure, Resort Hotels vs Transient, Domestic vs International Tourism, Les Clefs d'Or Golden Keys Concierge, Front Office Cashiering, Room Types Hollywood Twin/Interconnecting/Duplex/Cabana, Crib Rates, Hotel Sizing Small/Medium/Large 101-300, HRACC Star Classification System, Heritage Hotels Classic 1920-1935 vs Grand, Floatel Houseboats Dal Lake Kashmir, Meal Plans American Plan AP / Modified American MAP / European EP / Continental CP, Taj Hotels IHCL Brand, Tariff Bases Check-in/24hr/Night, Rack Rate, Guest Complaints Service/Attitudinal/Mechanical/Unusual, Moments of Truth Jan Carlzon, Front Office Attributes, Form C Foreigner Registration Rules 1992, Passports vs Visas, Travel Package Bundling, Upselling vs Cross-Selling), Guest Cycle, Reservations & Telecommunications (Guaranteed vs Non-Guaranteed 6 PM Release Reservations, Reservation Amendments, Modes of Reservation vs Walk-ins, Group Booking Cut-Off Dates, Scanty Baggage Front Office Controls Duty Manager Authorization, No-Show Guest Tracking, Franchisor vs Franchisee, Check-out Procedures, Guest Mail Log, Left Luggage Counterfoil Tallying, Global Distribution Systems GDS Amadeus/Sabre/Galileo, Wake-up Call PBX, VVIP Protocols GM Escort, Guest Paging, Central Reservation Systems CRS, PBX/PABX Telephony, Check-in Workflow Sequence Room Assignment-GRC-Billing-Key Issuance, Intersell Agencies, Room Change Protocol, Rooming Lists, Message Slips, Self Check-out Kiosks, Smart Mobile Digital Keys), Front Office Accounting, Folios, Billing & Financial Controls (Electronic Debit Cards vs Credit, Transaction Vouchers, Paid-Outs Visitor's Paid Out VPO, Guest Ledger Balance Formula Opening+Debit-Credit, Airline Meal & Accommodation Orders MAO, Miscellaneous Charge Vouchers MCV, House Credit Limits, Ledgers Guest Ledger vs City Ledger, Types of Folios Guest/Master/Non-Guest/Employee, Paid-in-Advance PIA Cash Guests, Front Office Posting, Cash Bank Float Management, Cashier Due Back Replenishment, Cash Drawer Shortages vs Overages, Settlement Methods Cash/Cards/Bill-to-Company BTC, Zeroing Out Folios, Delinquent Accounts 90 Days Aging, Internal Control Auditing, Transfer Vouchers, Allowances vs Corrections Compensation INR 1500, Late Charges Handling, RBI Foreign Exchange Currency Rules Resident Guests/INR/FFMC License), Night Audit Operations, Hospitality Ratios & Yield Management (End of the Day Accounting Cutoff, Supplemental vs Daily Transcripts, Semi-Automated D-Card Reports, Night Audit Key Functions Account Balancing/Credit Monitoring/Reports, Transposition Errors Divisible by 9, Room Rate Pricing Approaches Market Condition/Hubbart Formula Bottom-up/Rule-of-Thumb, Daily Operations Manager's Report, Night Audit Standard Sequence Postings-Rate Verification-Room Taxes-Reports, Audit Trail Source Documentation, No-Show Charge Verification, Multiple Occupancy % Formula & Leela Hotel Calculation 71.4%, Key Performance Indicators RevPAR = ADR x Occupancy %, Operating Ratios, Room Block Washing & Wash Factors, Average Daily Rate ADR = Rooms Revenue / Rooms Sold, Market Potential, Yield Management Rate Spread = Double Rate - Single Rate, Yield Statistic = Actual Revenue / Potential Revenue, Low Demand Yield Tactics Rate Removal/Packages/Upgrades), and Hotel Administration, HRACC Star Classification & Timeshare (Timeshare & Vacation Ownership Vacation Exchange, Interval International II Network, Resort Condominiums International RCI Founded 1974 DeHaan, Timeshare Types Fixed/Floating/Points Club, Obsolete Manual Whitney Systems vs Cloud PMS, HRACC Standard of Facilities Criteria, Job Specifications vs Descriptions, Hotel Safety Accident Incident Registers, Emergency Security Protocols Bomb Threat Exact Words Recording, Guest Loyalty CRM, Budgetary Control Systems & Master Budget Consolidation).

📄 Official Solved Papers Conducted on this Syllabus